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Unlimited Salesforce Support
Remote Salesforce Admins that help you get the job done for a fraction of the cost.
Pause or cancel anytime.
Trusted by teams at
You can do anything, but not everything
Endless Salesforce admin to-do lists are no fun. Don’t wait until your Salesforce org falls apart.
At Koula, we roll up our sleeves and get the job done for you.
Local, senior admins
Top-notch Salesforce admins based in Canada 🇨🇦
Fast response
We’ll assess your request within 2 business hours*
Flexible and scalable
Scale up or down as needed—pause or cancel at anytime
Say bye-bye to SOWs!
No lengthy and complicated contract negotiations
Fixed monthly rate
No surprises here! Pay the same flat price each month
Salesforce approved
Registered Salesforce consulting partner since 2018
Add value where it counts, and delegate the rest to us
Save time
Scale your Salesforce team instantly. Our remote Salesforce Admin will do the work for you.
Save money
Finding and hiring good Salesforce talent is expensive. We’ll meet nearly all your needs, for roughly half the cost of a full-time equivalent.
Exceed expectations
Focus on the big things—strategic projects, technology, people, and processes—and drive positive results for your stakeholders.
What our customers think
Koula is an incredible firm. As a non-profit economic development agency with public funding, we had some complex needs and a fixed budget. Not only did Koula help create a scope of work that fulfilled all requirements without inflating costs, but they also proactively helped to optimize our build and were instrumental in our internal change management process. Koula as an agency is very transparent, and extremely responsive. Jordan Becker Program Manager, Toronto Global ★★★★★
Fast, flexible, and fun to work with, Koula delivers projects exactly as promised. Olivier’s experience in business, sales and CRM is extremely valuable; he’s tackled these problems before and guided our thinking on how to set up Salesforce with future growth in mind. Ian Gloer VP of Sales, Zing Funding ★★★★★
Koula was an absolute pleasure to work with. They provided hands on support from start to finish - we would 110% recommend them to anyone looking to set up Salesforce! Andre Landry Head of Key Accounts, Turning Point Brands Canada ★★★★★
Get organized, and take back control of your Salesforce org
So many Salesforce customers get overwhelmed with system maintenance, support tickets, new feature requests, and strategic initiatives. When you hire a remote Salesforce Administrator from Koula, you’ll get a better handle on big projects, move small tasks forward, and add hours back to your day.
At Koula, we know that you want to be on top of your Salesforce org. In order to do that, you need help with administration and customizations without breaking the bank. The problem is Salesforce is a mature platform that requires time, experience and people power to manage properly. In addition, good talent is expensive and hard to come by these days.
We believe Salesforce customers should focus on value-added CRM initiatives rather than low-level tasks. We understand your challenges first-hand, and how mind-boggling it can feel to get organized and manage stakeholder expectations, which is why we spent the last five years helping businesses like yours make sense of it all.
Here’s how it works…
How it works
Choose a plan that’s right for you, and subscribe.
Maximize your free time, so you can take action on what truly matters.
Plans that work for you
All plans include unlimited Salesforce support requests, one active request at a time, and the freedom to pause or cancel anytime.
Terms and conditions apply. Prices and applicable taxes may vary by country. Final total calculated at checkout.
Admin
The perfect starter plan for your basic admin needs.
$4,995/mo
Services
- Sales and Service Cloud
- No-code configuration, troubleshooting, and optimization
- Expert advice
- Org diagnostics—up to two per year
Features
- One active request at a time
- Unlimited requests & revisions
- First response within 2 business hours*
- Dedicated Koula Admin
- No meetings—totally async communication
- Easy credit card payments
- Pause or cancel anytime
Pro
Crush all your admin needs, including platform automation.
$7,995/mo
Everything in Admin, PLUS
- Flows & platform automation
- Org diagnostics—unlimited scans
Features
- Onboarding call
- Up to four scheduled meetings per month
- Pause or cancel anytime
ADD-ON
Platform Automation
Add support for Flows, Workflows, Process Builder, and Approval Processes. Requires an Admin subscription.
$995/mo
FAQs
We can't perform miracles, of course! If you submit twenty requests today, it doesn't mean we can complete all of them tomorrow. But unlimited means what it means—unlimited. You can submit as many requests as you want in your queue, and your dedicated Koula Admin will work on them one at a time, during business hours. If we don't get it right the first time, don't worry. We offer unlimited revisions, too.
This is a great question! In the US, to have a senior-level Salesforce Admin work for you full-time, it costs on average US $130,000 a year, plus benefits. It's also difficult to find great available talent, so recruitment firms usually get involved for a commission.
What about freelancers and consulting firms? Although the cost and quality varies widely, and contract negotiations are annoying, the main issue is that hourly rates incentivize freelancers and consultants to work slowly, so you end up paying more for nothing!
With our monthly plans, you can stop and start your subscription whenever you need to at no extra cost.
Click here to compare our plans in detail.
All Koula plans include unlimited Salesforce support requests in your queue, unlimited revisions, one active request at a time, and the freedom to pause or cancel anytime.
The Admin plan is the perfect starter plan for organizations that need help with basic Salesforce administration guidance and support. Add the Platform Automation package for more advanced support.
The Pro plan includes everything in the Admin subscription, plus platform automation, scheduled meetings with your Koula Admin, and more! This plan is ideal for businesses that don’t have a Salesforce Admin on staff, or over-utilized Admin/DevOps teams that need extra horsepower.
Our solution offers services to simplify, enhance, and scale your Salesforce support needs. Our expertise lies in configuring Sales Cloud and Service Cloud the native, no-code method.
To learn more about our information technology enabled services (ITES), please refer to the scope of services (Appendix A) in our Terms of Service.
Koula’s services are powerful and will meet nearly all your admin needs. However, there are certain tasks that should be left to specialists or your in-house teams. In the interest of productivity and commitment to quality, here are examples of the types of requests that we do not support, and are therefore out-of-scope:
- Development in any coding language, including Apex, VisualForce, Lightning, SOQL, HTML, and CSS
- Platform events, API’s, application client extension, and other integration patterns
- Third-party applications, external applications, integrations, and connectors
- Data manipulation of any kind (e.g., export, transform, load)
- Conducting user interviews, facilitating design and elaboration workshops, and creating user stories
- Creating user acceptance test (UAT) scripts, running or facilitating UAT sessions, and performing regression testing
- Change management services including training, documentation, job aids, guides, and in-app guidance configuration
- System language translations
- Any Salesforce product or cloud other than Sales Cloud and Service Cloud
For a more detailed list of excluded services, please refer to the scope of services (Appendix A) in our Terms of Service.
Koula provides a lot of flexibility in how you can ask for tasks using Todoist, a simple task management tool. Customers can make requests in various ways, such as adding them directly in a Todoist card's description, sharing Google Docs or Excel spreadsheets, or recording a brief video for additional detail and context. Anything that can be linked or shared in Todoist is acceptable.
When making a request, please include a description, steps to reproduce the issue, relevant links and documents, a user story, and your expected result. The more details you provide, the better.
We aim to respond to your active request within 2 hours, during business hours. Actual resolution and turnaround times will vary depending on scope and complexity of each Salesforce support request.
You might be surprised to hear this, but Koula is currently a team of one! This means you’ll work directly with Olivier Tsinos, founder of Koula and seasoned Salesforce consultant.
From time to time, when his workload spikes, Olivier may subcontract work to experienced Salesforce Admins within his professional network.
Our business hours run from 9 am to 5 pm Eastern Time, Monday to Friday. We’re closed on Canadian and Provincial statutory holidays.
Right now, since Koula is a team of one, there will be times when the service is unavailable. You’ll be notified of planned downtime at least 1 month in advance. We’re working hard to grow the business, hire more talented admins, and minimize planned downtime.
We are located in Montreal, Quebec, Canada, and we serve our global customers 100% remotely.
Don't worry! We'll keep improving the solution until you're completely happy. Revision requests will go back to the request queue.
If you only need to make a couple of requests every month, our service may not be the best option for you. Freelancers on the AppExchange or Upwork might be more appropriate for your needs.
However, if you need to make many requests, but you currently require a solution for a single task, you can pause your subscription once the task is completed and then reactivate it when you have more support requests queued up. You don't have to let the remainder of your subscription go to waste.
We know you might not have enough work to fill a whole month. Maybe you just have one or two requests for your Koula Admin right now. That's when pausing your subscription can help.
Billing cycles last for 31 days. Let's say you sign up and use the service for 21 days, then decide to pause your subscription. This means that we'll stop billing you and stop providing our services, but you'll still have 10 days of service left to use whenever you want to restart.
To pause your subscription for up to 3 consecutive calendar months, email support@koula.com.
Koula is flexible. No annoying contract negotiations, no commitments. You can easily cancel your subscription online or by emailing support@koula.com. There are no cancellation fees, but if you cancel instead of pausing, you’ll go to the back of the waitlist when there is high demand.
No refunds or credits will be issued. Cancel your subscription anytime. Refer to our Terms of Service for more information.
Questions?
US & Canada: Call or text +1 (438) 771-5555
International: WhatsApp
Email: info@koula.com
Don’t have time now? Book a call
*Resolution and turnaround times will vary depending on scope and complexity of each Salesforce support request.
**Employees of Salesforce and its Affiliates, and their family members are not eligible for referral commissions or compensation of any kind. Terms & conditions apply.
